Terms of Service

1. Acceptance of Terms

By accessing and using Botista's AI agent platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

2. Description of Service

Botista provides an AI-powered agent platform that enables automated customer service across multiple social media channels including WhatsApp, Instagram, Facebook Messenger, and TikTok. Our service includes:

• 24/7 automated customer support
• Multilingual communication in 50+ languages
• Integration with major social media platforms
• AI-powered response generation and learning
• Analytics and reporting tools

3. User Account and Registration

To use our services, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Acceptable Use Policy

You agree not to use Botista for any purpose that is illegal or prohibited by these terms. Prohibited activities include:

• Violating any applicable laws or regulations
• Sending spam or unsolicited messages
• Impersonating any person or entity
• Interfering with or disrupting the service
• Attempting to gain unauthorized access to systems
• Using the service for fraudulent purposes
• Harassing, threatening, or abusing others

5. Payment and Billing

Subscription fees are billed in advance on a monthly or annual basis. You agree to:

• Provide valid payment information
• Authorize automatic recurring charges
• Pay all fees when due
• Notify us of any billing discrepancies within 30 days

We reserve the right to modify our pricing with 30 days' notice to existing customers.

6. Cancellation and Refunds

You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing period. We offer a 14-day money-back guarantee for new subscribers. Refunds after this period are at our sole discretion.

7. Intellectual Property Rights

All content, features, and functionality of Botista, including but not limited to text, graphics, logos, software, and AI models, are owned by Botista and protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of any content you provide to the service, but grant us a license to use, process, and display it as necessary to provide our services.

8. Data and Privacy

Your use of Botista is also governed by our Privacy Policy. We collect and process data in accordance with applicable data protection laws. You are responsible for:

• Obtaining necessary consents from your customers
• Complying with data protection regulations in your jurisdiction
• Ensuring your use of customer data is lawful

9. Service Availability and Support

While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We may:

• Perform scheduled maintenance with advance notice
• Suspend service for emergency maintenance
• Modify or discontinue features with reasonable notice

10. Limitation of Liability

To the maximum extent permitted by law, Botista shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold Botista harmless from any claims, damages, or expenses arising from:

• Your use of the service
• Your violation of these terms
• Your violation of any third-party rights
• Your content or data

12. Termination

We may terminate or suspend your account immediately, without prior notice, for:

• Breach of these terms
• Non-payment of fees
• Fraudulent or illegal activity
• At our discretion for any other reason

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the platform. Continued use after changes constitutes acceptance of the new terms.

15. Contact Information

For questions about these Terms of Service, please contact us: