Instagram AI agent
Botista is an AI agent for Instagram direct messages. It answers customers around the clock, recommends products from your catalog, takes orders in the chat, understands the photos customers send, and hands the conversation to your team when a person should step in.
Saw this jacket in your post. Do you have it in medium?
Yes, medium is available in black and beige. Which colour would you like?
Black, please.
Great choice. I've added it to your order. Shall I confirm it with cash on delivery?
Why automate Instagram DMs?
Instagram is where many customers first see a product, and their next step is a direct message: is it in stock, which sizes are left, do you deliver to my area. Every hour without a reply is a customer who may buy somewhere else.
Botista answers those messages as they arrive, day and night, using your catalog and FAQs. It replies in the customer's language, including Arabic and English, so the conversation keeps moving while your team is busy or offline.
What does the Instagram AI agent do in a conversation?
It understands free-form messages and the photos customers share, such as a screenshot of a product. It checks your catalog for availability, suggests alternatives when an item isn't available, and takes the order without sending the customer to another app.
It can confirm a cash or InstaPay payment inside the chat. When a question needs a person — a complaint or a special request — it passes the conversation to your Botista inbox with the full history, following the rules you set.
How does it fit with your other channels?
The same AI agent can also answer on WhatsApp, Messenger, TikTok and your website. Customers get consistent answers wherever they message you, because every channel draws on the same knowledge.
Your team works from one inbox for all channels, with filters for status and channel, and you can follow agent activity and conversations in Botista's analytics.
Replies to DMs 24/7
Answers Instagram direct messages as soon as they arrive.
Product answers
Checks your catalog for items, sizes and availability.
Orders in chat
Takes the order and confirms cash or InstaPay payment in the conversation.
Understands photos
Reads the screenshots and product photos customers send.
Arabic and English
Replies in 50+ languages, matching the customer's language.
Handoff to your team
Sends complaints and special requests to your inbox with full context.
Clothing brands
Answer size and colour questions and turn direct messages into orders.
Cafés and restaurants
Share today's menu and take orders from customers who found you on Instagram.
Online stores
Handle stock, delivery and order status questions without a queue.
Fitness studios
Answer class and membership questions and book classes for new members.
Connect Instagram
Link your Instagram account from the Botista dashboard.
Add your catalog
Upload products, FAQs and files.
Choose handoff rules
Decide which chats go to your team.
Go live
Switch the agent on in under 5 minutes.
Can Botista reply to Instagram DMs automatically?
Yes. Botista's AI agent answers Instagram direct messages as they arrive, day and night.
Can it take orders on Instagram?
Yes. It checks your catalog, takes the order in the chat and confirms cash or InstaPay payment.
Does it understand product photos?
Yes. Customers can send photos or screenshots, and the agent understands them and replies.
Can it reply in Arabic?
Yes. It replies in 50+ languages, including Arabic and English, in the language the customer uses.
Can my team take over a conversation?
Yes. The agent hands conversations to your team in the Botista inbox with the full history.
Put an AI agent on every channel.