AI agent for customer conversations
Botista is an AI agent platform for businesses. An AI agent understands what a customer wants, answers from your own information, takes orders, books appointments and confirms payments inside the conversation, then hands the chat to your team when a person is needed — on WhatsApp, Instagram, Messenger, TikTok and your website.
Do you have a table for two on Friday evening?
Yes — 8:00 pm is free. Shall I book it under your name?
Please. Can I pay the deposit by InstaPay?
Done. Your table is booked and I've sent the InstaPay details.
What is an AI agent?
An AI agent is software that holds real conversations with your customers and acts on them. Instead of matching keywords to canned replies, it works out what the customer is asking, finds the answer in the information you gave it, and replies in the customer's own language.
Botista agents are trained on your Q&A, files and website pages, and you can retrain them at any time. You can run several agents at once, each with its own role — support, sales or bookings — or its own channel.
How is an AI agent different from a chatbot?
A traditional chatbot follows a script. When a customer steps outside its menu of buttons, it gets stuck. An AI agent understands free-form messages, including voice notes and photos, so customers can ask the way they normally would.
It also does the work behind the answer. Botista can place an order from your catalog, confirm a cash or InstaPay payment, book a slot in Google Calendar and send a reminder, then pass the conversation to your inbox with its full history when a person should take over.
Where does Botista's AI agent work?
Botista connects to WhatsApp through Meta's official WhatsApp Business Platform, and to Instagram direct messages, Facebook Messenger, TikTok direct messages and a chat widget on your website. Customers keep using the apps they already use.
Every conversation lands in one inbox with filters, so your team sees what the agent handled and what needs them. One agent can handle 200+ concurrent chats and reply in 50+ languages, including Arabic and English.
Understands intent
Reads free-form text, voice notes and photos, not just button taps.
Trained on your business
Learns from your Q&A, files and website, and retrains whenever you update them.
Takes action
Places orders, confirms cash or InstaPay payments and books appointments in the chat.
Hands off with context
Passes the conversation to your team with its full history, using rules you set.
Runs campaigns
Sends scheduled, targeted WhatsApp campaigns to your contact lists and tracks replies.
Speaks your customers' language
Replies in 50+ languages, including Arabic and English, automatically.
Customer support
Answer order status, opening hours and policy questions at any hour, without a queue.
Sales in chat
Recommend products from your catalog, share availability and take the order in the same thread.
Appointments
Offer free slots from Google Calendar, book them and remind customers before they arrive.
Lead follow-up
Capture contacts, tag them and move them through your CRM pipeline for your sales team.
Connect your channels
Link WhatsApp, Instagram, Messenger, TikTok and your website in a few clicks.
Train your agent
Add your products, FAQs, files and website pages.
Set tone and handoff rules
Choose how it speaks and when a person takes over.
Go live
Switch it on. Setup takes under 5 minutes.
What is an AI agent for customer service?
It is software that understands customer messages, answers from your business information and completes tasks such as orders and bookings, handing off to a person when needed.
Is an AI agent the same as a chatbot?
No. A chatbot follows fixed scripts. An AI agent understands free-form messages, including voice notes and images, and takes actions inside the conversation.
Which channels does Botista support?
WhatsApp through the official WhatsApp Business Platform, Instagram direct messages, Facebook Messenger, TikTok direct messages and a chat widget for your website.
Does the AI agent speak Arabic?
Yes. Botista replies in 50+ languages, including Arabic and English, and answers in the language the customer writes in.
What happens when the agent can't help?
It hands the conversation to your team in the Botista inbox with its full history, following the handoff rules you set.
Put an AI agent on every channel.