TikTok AI agent
Botista is an AI agent for TikTok direct messages. When a video brings viewers to your inbox, it answers their questions, checks product availability in your catalog, takes orders, understands the photos they send, and hands the conversation to your team when a person is needed.
I saw this lamp in your video. Is it still available?
Yes, it's available in white and black. Which one would you like?
White. Can I pay cash on delivery?
Yes. Your order is placed with cash on delivery, and we'll message you when it ships.
Why does TikTok need fast replies?
A TikTok video can send many new viewers to your direct messages within hours, most asking the same things: is it available, which colours do you have, how does delivery work. Replying to each one by hand is slow, and interest fades quickly.
Botista answers every direct message as it arrives, using your catalog and FAQs, so viewers get an answer while they are still interested. It replies in the viewer's language, including Arabic and English.
What does the TikTok AI agent handle?
It understands free-form messages and the screenshots viewers send from a video, finds the product in your catalog, and tells the customer what is available. If they want to buy, it takes the order in the same conversation.
It can confirm a cash or InstaPay payment inside the chat and tag the contact for follow-up. Questions that need a person move to your team with the conversation history attached.
How do TikTok conversations fit with the rest of your business?
TikTok messages land in the same Botista inbox as WhatsApp, Instagram, Messenger and your website chat. Your team sees every conversation in one place, filtered by channel and status.
Contacts from TikTok join your contact directory with their tags, and you can follow agent activity and conversations in Botista's analytics.
Replies to TikTok DMs
Answers direct messages from viewers as they arrive.
Availability answers
Checks your catalog for items, colours and stock.
Orders in chat
Takes the order and confirms cash or InstaPay payment.
Understands screenshots
Reads the photos and screenshots viewers send from your videos.
Tags every contact
Adds TikTok contacts to your directory with tags for follow-up.
Handoff to your team
Moves chats to your inbox with the full history.
Product launches
Handle the rush of messages after a new video goes live.
Online stores
Answer stock and delivery questions and take orders directly.
Restaurants
Answer menu questions from viewers who found you through a video.
Fitness studios
Answer class questions and book classes for new members.
Connect TikTok
Link your TikTok account from the Botista dashboard.
Add your catalog
Upload products, FAQs and files.
Set handoff rules
Decide which conversations your team takes over.
Go live
Switch the agent on in under 5 minutes.
Can Botista reply to TikTok direct messages?
Yes. Botista's AI agent answers TikTok direct messages from viewers as they arrive.
Can it take orders from TikTok messages?
Yes. It checks your catalog, takes the order in the chat and confirms cash or InstaPay payment.
Does it understand screenshots from videos?
Yes. Viewers can send photos or screenshots, and the agent understands them and replies.
Does it reply in Arabic?
Yes. It replies in 50+ languages, including Arabic and English.
Can my team see TikTok conversations?
Yes. They arrive in the same Botista inbox as your other channels, and your team can take over at any time.
Put an AI agent on every channel.