AI agent for restaurants
Botista is an AI agent for restaurants and cafés. It answers menu questions from your own menu, recommends dishes, takes pickup and delivery orders with cash or InstaPay confirmation, books tables with reminders, and hands conversations to your staff when a guest needs a person — on WhatsApp, Instagram, Messenger, TikTok and your website.
Hi, is the mixed grill available tonight? And can I pay with InstaPay?
Yes, the mixed grill is available tonight, and InstaPay works. Pickup or delivery?
Delivery, please. Two plates.
Done — two mixed grill plates for delivery. I've sent you the InstaPay details to confirm your order.
What does an AI agent do for a restaurant?
Most messages a restaurant receives are the same few questions: what is on the menu today, is a dish spicy, do you deliver to my area, are you open late. Botista answers them from the menu, prices and opening hours you add, so guests get a reply while they are still deciding where to eat.
Guests can write the way they talk, including in Egyptian or Gulf Arabic, and the agent replies in their dialect. They can also send a voice note or a photo of a dish they saw, and the agent understands both.
How does it take orders and table bookings?
When a guest is ready to order, the agent checks the item against your menu, confirms the details and records the order in the conversation. It can confirm cash on delivery or an InstaPay payment without sending the guest anywhere else.
For tables, connect Google Calendar. The agent offers the times you have free, books the one the guest picks, sends a reminder before the visit and updates the booking if the guest's time changes.
What happens at the busiest times?
One agent can handle 200+ conversations at the same time, so a weekend rush does not leave messages unanswered. Every conversation lands in the Botista inbox, with filters for status and channel.
Complaints, large group bookings or event requests can go straight to your staff with the full conversation attached. Your team is notified in the Botista app for iOS and Android and can take over from their phones.
Menu answers
Answers questions about dishes, ingredients and availability from your menu.
Dish recommendations
Suggests items from your menu based on what the guest asks for.
Orders in chat
Takes pickup and delivery orders and confirms cash or InstaPay payment.
Table bookings
Books tables through Google Calendar, sends reminders and updates changes.
Voice notes and photos
Understands the voice notes and photos guests send.
Staff handoff
Passes complaints and special requests to your team with full context.
Takeaway and delivery
Answer order questions and take orders on WhatsApp and Instagram.
Dine-in reservations
Fill tables with bookings, reminders and easy changes.
Cafés
Answer questions about opening hours, seating and the daily menu.
Promotions
Send targeted WhatsApp campaigns to tagged guest lists.
Add your menu
Upload dishes, prices, availability and opening hours.
Connect your channels
Link WhatsApp, Instagram and your other channels.
Connect Google Calendar
Let the agent book tables into your calendar.
Go live
Set handoff rules and switch the agent on in under 5 minutes.
Can an AI agent take restaurant orders on WhatsApp?
Yes. Botista takes pickup and delivery orders in the chat and confirms cash or InstaPay payment.
Can it book tables?
Yes. It books tables through Google Calendar, sends reminders and updates the booking when a guest changes the time.
Does it understand Egyptian and Gulf Arabic?
Yes. It understands both dialects and replies in the guest's dialect, and it also replies in 50+ languages.
What if a guest has a complaint?
You set the handoff rules. Complaints move to your staff in the Botista inbox with the full conversation, and your team is notified.
Does the agent know when my menu changes?
It answers from the menu you add. Update the menu and retrain the agent, and its answers reflect the change.
Put an AI agent on every channel.