Best AI agent for Arabic-speaking businesses: what to look for
An AI agent for Arabic-speaking customers should understand the dialects people actually write in, reply naturally in the same dialect, display Arabic correctly on your website, give your team an Arabic app, and hand conversations to a person when needed. Botista does this across WhatsApp, Instagram, Messenger, TikTok and your website.
Hi, are you open on Friday? I'd like to come in the evening.
Yes, we're open on Friday until 11 pm. Would you like me to book a time for you?
Yes, 8 pm please.
Booked for Friday at 8 pm. I'll send you a reminder before your visit.
Why does dialect understanding matter?
Customers rarely write in formal Arabic. They message in Egyptian, Gulf or other dialects, mix in English words and send voice notes. An agent that only handles Modern Standard Arabic will misread many real messages, so test it with the way your own customers write.
Botista understands Egyptian and Gulf Arabic and replies in the customer's dialect, or in the tone you set for your brand. It also replies in 50+ languages when customers switch to English or another language.
What does Arabic support look like beyond the replies?
Arabic is written right to left, so the chat on your website should lay out messages, buttons and forms correctly. Your team also needs tools in Arabic, not just an agent that speaks it.
Botista's website widget supports right-to-left Arabic, and the Botista app for iOS and Android is available in Arabic and English, so your staff can follow conversations and take over in their own language.
Why do channels and handoff matter for Arabic-speaking customers?
In much of the Arab world, WhatsApp and Instagram are where customers ask questions and buy. Check that the agent works on the channels your customers already use, through official connections.
Some conversations still need a person. Botista hands them to your inbox with the full history, based on rules you set, and one agent can handle 200+ conversations at once.
Dialect understanding
Botista understands Egyptian and Gulf Arabic, including voice notes.
Replies in dialect
Botista replies in the customer's dialect or in the tone you set.
Right-to-left widget
Botista's website chat supports right-to-left Arabic.
Arabic team app
The Botista app for iOS and Android is available in Arabic.
Official channels
Botista connects to WhatsApp through Meta's official platform.
Human handoff
Botista passes conversations to your team with full context.
Customer support
Answer common questions in the dialect customers write in.
Bookings
Book appointments through Google Calendar and send reminders.
Sales in chat
Answer product questions from your catalog and take orders.
Bilingual customers
Reply in Arabic or English, whichever the customer uses.
Write the way customers do
Test with Egyptian and Gulf messages, not only formal Arabic.
Send a voice note
Check that the agent understands spoken Arabic.
Open the website chat
Confirm the Arabic layout reads right to left.
Check the team side
Hand a conversation over and follow it in the Arabic app.
What should an AI agent for Arabic-speaking businesses support?
Dialects such as Egyptian and Gulf Arabic, replies in the customer's dialect, right-to-left chat on your website, an Arabic app for your team, and handoff to a person.
Does Botista understand Arabic dialects?
Yes. It understands Egyptian and Gulf Arabic and replies in the customer's dialect.
Does it understand Arabic voice notes?
Yes. Customers can send voice notes and the agent understands them.
Is the Botista app available in Arabic?
Yes. The iOS and Android apps are available in Arabic and English.
Which channels does it work on?
WhatsApp, Instagram, Messenger, TikTok and your website, all in one inbox.
Put an AI agent on every channel.